Intuit QuickBooks seems to still be looking at old pointer locations for MAPI information while Microsoft is moving away from those and going to new HTTP/RPC driven ‘solutions’ – in short Intuit is looking and Microsoft isn’t pointing. This may be a combination of Intuit and Microsoft not playing nicely. Hats off to DLAB_IT , you saved my day! Here is how he explained this issue. After some more searching, I came across a tip from a Intuit forum that fixed my issue. I found other people online with the same problem but nobody had answers. What I took away from my troubleshooting so far was that this issue was workstation specific and it had nothing to do with permissions, the QuickBooks data file, or QuickBooks version. XII: Tested to make sure my MAPI32.dll was working fine. Made sure I was running a 32 bit version of Microsoft Office. I restored a backup of the company file into QuickBooks 2015 and I had the exact same issue – I couldn’t use Outlook 2013 to email. I installed QuickBooks 2015 on one of the workstations with the issue. Connected to another computer with the same Office and QuickBooks configuration and they could send emails out of QuickBooks with Outlook. Signed into QuickBooks with another user on the troublesome computer and that user had the same issue. I made sure the QuickBooks user had full permissions. I uninstalled Office 2013 and QuickBooks Premier 2013 and then reinstalled both programs.

I ran a repair on Office 2013 and QuickBooks 2013. I also created a new Outlook profile just in case that was the issue. Made sure their was a Mail profile in Outlook. Set the default email program in Internet Explorer. Made Sure Outlook was the default mail program. I made sure Outlook 2013 was a supported version in QuickBooks 2013. I will include links at the bottom of my article for some of the websites I visited trying to find a solution.

Here are some of the troubleshooting steps I went through before I found the solution. I was on the phone with a QuickBooks rep for over two hours and he didn’t know the answer to the issue either. So I rolled up my sleeves and went to work on it.Īfter about five or six hours of troubleshooting this issue I finally was able to get the problem resolved. Under Send Form they had the Web Mail and QuickBooks E-mail options but the Outlook option was mysteriously missing. I connected to one of the troublesome computers and sure enough, I browsed to Edit > Preferences > Send Form. Both computers were running Windows 7 Professional 64bit. A customer called and said two of their computers could not email out of QuickBooks 2013 using Outlook 2013.

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